Shop Policies and product warnings

Payment Policy:

Payments are accepted through PayPal. If you seem to have any problems with your order, please contact me via email at Angela@TonshiMountain.com so we can come to a happy agreement. Order will not be shipped until payment has been received and cleared.

Shipping Policy:

Your order will be shipped within 5-7 business days. Shipment time in the U.S. varies between 3-6 business days. Unexpected delays may happen. Please keep in mind that the post office is closed on Sundays and Federal Holidays. Tonshi Mountain Studios has no control over how long the post office takes to ship your items from us to you.

Refund Policy:

If for any reason, you are unhappy with your product, please contact me via email at Angela@TonshiMountain.com with the faults. Your satisfaction is very important to me, and I will gladly work with you to find a solution. Customer pays for return shipping for broken or unwanted products. We will not refund your order because of a shipping delay by the post office. Shipping overages exceeding $1 will be refunded via PayPal.

Layaway Policy:

Please contact me via email at Angela@TonshiMountain.com with the list of items you would like held, as well as your Paypal email address, and I will send you an invoice allowing partial payments. I will send an invoice reminder once a week and hold the items up to 30 days after the date on the invoice. I require $5 minimum upfront as a non-refundable holding fee. If the full payment isn’t made within 30 days, the items will be relinquished from holding, and any payment made above the $5 holding fee will be refunded.

The $5 minimum non-refundable holding fee must be paid within 24 hours of the first invoice being sent or no items will be held and your invoice will be cancelled.

Once payment is made in full, your order will be shipped within 5-7 business days. This is limited to in stock RTS wax items, 6.5 oz custom Jumbo Wax Bars, and 1 pound custom Tonshi Bark bakery bags only.

Custom Orders:

Custom orders are welcome at anytime, with no need to sign up for a waiting list from the following products: 6.5 oz Jumbo Wax Bars, and 1 pound Tonshi Bark. Choose the “Custom Blend” option in the product drop down menu to create a custom blend of your choice from our list of available scents! List your scent and color choices in the customer notes section on the check out page. Feel free to request dye free wax if that is your preference.

Candle Burning Information:

Please read these guidelines and warnings for basic candle care and safety to get the best burning experience from your candles:

    • Burn within sight. Never leave a lit candle unattended. Extinguish the flame before leaving a room.
    • Do NOT burn for more than 4 hours at a time. Snuff the candle flame and wait at least 2 hours before the next relight. This will prevent possible heat damage to the counter/surface or container itself. The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. By following this instruction, the glass will not get too hot.
    • Keep away from flammable objects such as napkins, curtains, or anything that may catch on fire.
    • Keep away from children and pets.
    • Burn on a protected, heat-resistant surface, such as a plate or candle holder and away from other heat sources.
    • Remove all debris beforeeach lighting as this may become a fire hazard.
    • To reduce sooting and to extend the burn life of your candle, please trim your wick to ⅛ inch before and after each relight.
    • Avoid burning your candle in drafty areas, near open windows, air conditioners, central air, or ceiling fans.
    • Discontinue use of your candle once ½ inch of wax remains at the bottom. Failure to follow this may result in the glass shattering.
    • When your candle is not in use, please store it in a cool place away from sunlight, humidity, or moisture. Do not store your candle in the refrigerator or freezer.
    • Extinguish your flame with a candle snuffer. Blowing out the flame could cause the hot wax to splatter.
    • NEVER extinguish a flame with water. This will cause a reaction similar to a grease fire and the glass will shatter.
  • Never handle a hot glass or metal candle container as this may lead to burns. Wait for the candle to cool before moving safely.

Please do not burn these candles unattended.