Shop Policies

Shop Policies and product warnings

Payments are accepted through PayPal. If you seem to have any problems with your order, please contact me so we can come to a happy agreement. Order will not be shipped until payment has been received and cleared.

 

Your order will be shipped within 1-5 business days. Shipment time in the U.S. varies between 3-6 business days. Unexpected delays may happen. Please keep in mind that the post office is closed on Sunday’s and Federal Holidays. Tonshi Mountain Studios has no control over how long the post office takes to ship your items from us to you.

First Class packages under 16 ounces are generally sent in padded bubble envelopes unless a glass candle is in your order. If you prefer a box, please let me know.

Packages over 16 ounces are shipped in either and envelope or a box depending on contents.

I will try my best to ship in the cheapest option possible while still keeping your order protected. I also recycle any boxes or bubble wrap I can. I won’t however, use shredded paper or packing peanuts. Who wants that mess? I know you don’t! If you have have any questions or concerns, please feel free to contact me.

 

If for any reason, you are unhappy with your product, please contact me with the faults. Your satisfaction is very important to me, and will gladly work with you to find a solution. Customer pays for return shipping for broken or unwanted products. Refunds possible on item price within 14 days of purchase. We will not refund your order because of a shipping delay by the post office. Shipping overages will be refunded or carried over as a credit for your next order.

 

Custom Orders:

If payment on a custom order hasn’t been placed within 30 days of order date, I will relinquish the items and place them for sale on our web store. Invoices will be provided upon purchase. If the item is still available, feel free to buy it at a later date.

 

Candle Burning Information:

WARNING:

Container Candles:

Please do not burn these candles unattended. Burn on a safe candle holder away from flammables for no more than 4 hours at a time. These candles are in metal canisters. Whatever these candles are sitting on will become very hot if burned long enough. Tonshi Mountain Studios will not he held accountable for injuries and damages resulting from candles. Do not leave burning candles unattended. Please use proper candle safety and common sense. Trim candle wick to ¼” before relighting. Dispose of when the wax pool is not high enough for the wick. Containers are reusable.

Candle

Votives:

Extend your votive burn time by placing it in a snug votive holder. They will last 15-20 hours.

Votive

 

Soy Wax Melts:

Plastic edges may be sharp. Open carefully. Do not add water. Keep away from children.

Melts